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Tuesday, July 11, 2017

Why Actionable Data is Better Than Big Data

Why Actionable Data is Better Than Big Data 

Service Tech Productivity
Your 'big data' report tells you that your shop and technicians are running at 120 percent efficiency. That sounds too good to be true, doesn't it? But your service director insists it's true, because the DMS shows an average of close to 10 hours of labor per day, per tech in billing.

Just to be sure, you drill down. After all, there's no more truthful measure of a technician's productivity than their time clock. If a technician works at 120 percent efficiency, then he would be clocked in and out of various jobs to the tune of 9.6 hours per day.

But lo and behold, what you discover is that your techs are actually averaging 6.5 hours per day! This is an example of what I like to call "fake news," where big data is actually faking you out. Accepting this data is accepting the status quo, which in this case could be significantly improved.

Remember the next time you are looking at reports, the goal is not just to see where you are. The goal is to find out why you are there so you can take an action and change course.

Can the 'big data' in your manually created reports be trusted? Remember that every time there are people involved in a manual process there is room for error. People are busy. Personalities and judgments can get in the way of facts.

Finding actionable data doesn't have to be time consuming or difficult. Many of today's reporting solutions allow users to build custom reports that are run automatically at the end of each day, week or month. Drilling down is as simple as clicking on a number. A single number, or piece of actionable data, can paint a picture that's much clearer thana whole pile of big data.

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